FAQ's

WHERE DOES THE COMPANY OPERATE FROM?

Epicgenstore is Australian owned & operated. We are proud to serve customers across Australia and beyond, offering high-quality products and exceptional customer service. While our headquarters are based out of Adelaide, South Australia, we ship to a wide range of locations, both locally and internationally, ensuring that our products reach you wherever you are.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major forms of payment, including credit cards, PayPal etc.

IS THE DELIVERY FREE?

Yes, delivery is free Australia wide for all orders.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It takes 3-5 days to process your order, and postage will take 9-16 days.

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

After you place your order, you will receive an email confirmation with the details of your order. If you don’t receive this confirmation within a few minutes, please check your spam folder or contact us for assistance.