Shipping Information

A MESSAGE TO YOU

We know you are excited to get your Epicgenstore order, we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items fast.

Due to COVID-19 we are experiencing slightly longer delivery times. We are working hard with the people in our warehouses to get each order out as quick as possible. For any inconvenience caused we apologise, this is something that will change in the near future.

 AUS POST NOTICE

We ship with Australia Post, Toll and Aramex and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively. 

Due to social distancing measures, signature is no longer required when receiving your order. 

WHERE IS YOUR HQ AND WAREHOUSE BASED?

Our warehouses are located in Sydney, NSW and our office is located in Adelaide, SA. 

IS THE DELIVERY FREE?

Yes, delivery is free Australia wide for all orders.

HOW LONG UNTILL I GET MY ORDER?

We process all orders within 24 hours of purchase, ensuring you get your order as soon as possible. You will receive your order usually within 9-16 business days of placing your order.